Frequently asked questions
IS THERE ELECTRICITY IN THE TENTS?
Yes! You will have usb points to charge your mobile phones. There is colour changing LED lighting in every tent and we supply a bluetooth speaker for you to enjoy your music during your stay with us.
You’re strongly advised to bring a torch, as it can get very dark in the countryside at night however we sell these onsiite if you forget yours.
DO WE NEED TO BRING OUR OWN BEDDING?
You will need to bring your own bedding when you come to stay at Redricks Lakes, this will inlcude the mattress sheets which are essential for hygeine purposes. Please check the size of the beds you are hiring when booking.
You should also bring your own towels for bathing and swimming.
However if you forget anything dont worry our on site shop will have a limited stock for purchase to help you out.
IS THERE WIFI ON SITE?
Glamping at Redricks is all about living in the moment. An opportunity to disconnect to reconnect, to unwind and unplug. We do not supply wifi on site, so put down your phone and look at what is around you, the 'Gram' will still be there when you leave us!
But don't panic, the 4G reception in the area is very good and we supply 4 x USB ports for charging your devices wthin each tent, if you should feel the need to contact the outsiide world!
CAN I FISH DURING MY STAY AT REDRICKS LAKES?
Fishing is currently not allowed on the lakes but there is a kilometer stretch of nearby he River Stort that can be fished or nets for catching crayfish, for anyone that has an environmental rod licence (can be purchased for 1 day or 8 days online). Equipment can be rented via the on site office. Please visit office to arrange.
CAN I HOLD MY STAG/ HENS WEEKEND AT REDRICKS?
We do allow Stag/ Hens by approval only. Please contact us directly to discuss.
WHAT IS YOUR CANCELLATION POLICY?
Full Payment is required on booking. A booking is not considered confirmed until full payment has been received.
Glamping - is based on a min of 3/4 nights stay. Sorry,
no refund for cancelled bookings or change of dates as we cannot re-let.
Camping bookings –
No refunds are available for cancelled bookings or no shows.
COVID-19 - if we are closed due to Covid-19 lockdown then glamping and camping bookings can be postponed and moved to another date of your choice at no extra cost.
Damage - if we must replace or repair anything, do any extra cleaning or collect rubbish, or receive any complaints from other campers and neighbours about you, we will have to ask you to leave the farm and to pay the amount owed.
WHAT TIME IS CHECK-IN / CHECK-OUT?
Check- in times are between 3pm - 8pm
Please advise us beforehand if you are arriving after 8pm.
Check-out is by 10am
CAN I BRING CHILDREN?
Yes! We are a family-friendly glamp site.
However children and under 18s must not wander the site alone as there are various hazards including ponds, ditches, electric fences, vehicles, camp fires & more in the area.
Children and teenagers must be supervised by an adult at ALL TIMES. Please take extreme care and accompany your children always.
DO YOU ALLOW DOGS TO STAY ON SITE?
Yes, your dog can come with you but must be kept on a lead at all times. Please clean up after your dog, and please don’t throw poop bags in our hedges.
Please note that there is a small charge if you are bringing dog of £5 per dog per night with a 2 dog maximum per tent.
CAN I HAVE A CAMPFIRE?
Yes, we are one of the few campsites that allow campfires within the fire pits that are provided with each tent. If you are planning on using the fire pit then make sure that the means of extinguishing is it at hand (e.g. bucket of water).
Firewood logs are available to purchase on site - Please do not gather wood from the woodlands, it is not free, or cut down living trees as this has a very negative impact on the wildlife.
CAN I HAVE A BBQ?
Each glamping unit comes with it's own BBQ.
CAN I PLAY AMPLIFIED MUSIC ON SITE/ IN MY PLOT?
Our glampsite is a place for quiet glamping and enjoyment of the countryside however each tent is provided with a bluetooth speaker. We ask you to please be courteous to our other guests and adhear to site rules.
Please note this is a quiet site as of 10pm.
Many of our guests have young children and we ask that noise is kept to a minimum after 10pm, thank you.
CAN YOU TAKE GROUP BOOKINGS?
Yes. Large groups should contact us in advance to notify us of the number of people in the party, and if necessary, discuss booking a private section in the camping field.
CAN WE GO INTO OTHER FIELDS FOR WALKS?
There are miles of walks to enjoy, we can give you a map when you arrive and point them out. You should not enter fields with animals in them. In particular, stay away from cattle as they can be extremely protective of their calves. Do not enter fields which have crops growing.
WHAT ARE THE SHOWERING & TOILET FACILITIES LIKE?
There are on site toilets and shower facilities. Its recommended you bring your own torches but we will have a limited stock available at the shop.
All facilities are cleaned throughout the day.
Please help us keep the bathrooms clean and wipe the facilities prior and post use.
Please ensure you bring with you:
Hand Sanitiser, Toilet Roll, Antibacterial Spray and Hand Soap.
WHAT DO I DO WITH MY RUBBISH?
All remaining rubbish must be removed from the site when you check out. We have bins on site and please follow the rules for recycling carefully.
Failure to do so will result in you losing your deposit
WHAT ARE YOUR HEALTH & SAFETY GUILDLINES / COVID-19 POLICY?
Please read our Health & Safety Guidelines located at the bottom of our website thoroughly prior to booking and before your visit (remember to make all your party aware of our H&S requirements) as there is important points you will need to know as a part of your booking.
WHAT DO I DO ABOUT INSECTS & BUGS?
Insects are part of camping and outdoor life and there is no way to avoid them completely, unfortunately the odd bug will doubtless find its way inside your tent, cabin or glamped bell tent. You can minimise their impact by doing the following:
Wear long-sleeved shirts and long trousers and treat your clothing with insect repellent, especially around the openings at your neck, ankles and wrists. Remember to do this at night.
Always keep the tent / cabin doors shut.
Keep food sealed and dispose of rubbish properly.
Use insect repellents.
IS THERE ACCESS TO DRINKING WATER?
Yes, there are taps in all the camping fields and near the glamping tents and cabins.
Be sure to bring a container with you to collect water.
WHAT IS THE MAXIMUM LENGTH I CAN STAY?
Please contact us to discuss stays longer than two weeks.
DO YOU HAVE POT WASHING AND WASHING MACHINES?
There are mobile sinks in the fields as well as drinking water, cold water only.
No washing machines for clothing available.
CAN I BRING THE CAR UP TO THE GLAMPSITE?
Free car parking is available on site only a short walk from your accomodation.
CAN I HAVE FIREWORKS OR SKY LANTERNS?
No, for health and safety reasons and the protection of the area, we do not allow these.
CAN I SMOKE IN THE TENTS?
No, this is not permitted. Anyone caught smoking within the tents wil be asked to leave the site with immediate effect and will forfeit their security deposit.
WHERE ARE THE BELL TENTS LOCATED?
Our Bell Tents are in three set locations:
1. Glamping field
2. Woodland
3. Woodland clearing
If several of you are booking Bell Tents please let us know so we can place you in tents next to one another. We will do our best to accommodate requests for specific locations although cannot guarantee requests will be fulfilled.
