Question 1

DO YOU ALLOW CARAVANS OR CAMPERVANS?

Accepted Answer

No we are not allowed to have campervans or caravans on our campsite, it is purely for the pre pitched bell tents and for people to pitch their own.

Question 2

IS THERE ELECTRICITY IN THE TENTS?

Accepted Answer

Yes!  You will have 2 x USB points to charge your mobile phones.  There are no 3 pin plugs within the tents but the showers do have some for hairdryers and straighteners.    For guest with special needs i.e heating babies bottles, refrigerating babies milk or medication etc, the staff in the on site office will be happy to facilitate that.    There is colour changing LED lighting in every tent and we supply a Bluetooth speaker for you to enjoy your music during your stay with us.     You’re strongly advised to bring a torch.  The site does have mains lighting around the common areas but not around the tents and as it can get very dark in the countryside at night a torch will be necessary.  If you forget yours however we do sell torches on site.

Question 3

CAN WE BOOK OUR TENTS TO BE TOGETHER?

Accepted Answer

Yes you can.  The booking system doesn't necessarily place you in corresponding tents and due to the layout of the tents at our site the numbers don't correspond to neighbouring tents.  So if you place your booking for the number of tents that you want and then email us at info@cre8-glamping.co.uk you can ask for them to be adjusted to be near each other.

Question 4

DO WE NEED TO BRING OUR OWN BEDDING?

Accepted Answer

You will need to bring your own bedding when you come to stay at Redricks Lakes, this will inlcude the mattress sheets which are essential for hygeine purposes.  Please check the size of the beds you are hiring when booking.   You should also bring your own towels for showering and swimming.    However if you forget anything don't worry, there are Tesco and The Range Superstores only 8 minutes down the road, andour on site shop will have a limited amount of stock for purchase to help you out.

Question 5

CAN I HAVE A CAMPFIRE?

Accepted Answer

Yes, we are one of the few campsites that allow campfires within the fire pits that are provided with each tent.  If you are planning on using the fire pit then make sure that the means of extinguishing is it at hand (e.g. bucket of water).    Firewood logs are available to purchase on site  - Do not gather wood from the woodlands or cut down living trees as this has a very negative impact on the wildlife.  It is not free and it's strictly prohibited!

Question 6

IS THERE WIFI ON SITE?

Accepted Answer

Cre8 Glamping at Redricks is all about living in the moment. An opportunity to disconnect to reconnect, to unwind and unplug. We do not supply Wi-Fi on site, so this is a chance to put down your phone and look at the natural beauty of what is around you!   But don't panic, the 4G reception in the area is very good and we supply 2 x USB ports for charging your devices within each tent, so if you should feel the need to contact the outside world and share your exciting experiences on your social networks you can, just remember to tag Cre8 Glamping when you do! 😊

Question 7

WHAT IS YOUR CANCELLATION POLICY?

Accepted Answer

Full Payment is required on booking. A booking is not considered confirmed until full payment has been received.   Glamping - is based on a min of 1 nights stay. Sorry, no refund for cancelled bookings or change of dates as we cannot re-let.   Camping bookings – No refunds are available for cancelled bookings or no shows.   COVID-19 - if we are closed due to Covid-19 lockdown then glamping and camping bookings can be postponed and moved to another date of your choice at no extra cost.    Damage - if we must replace or repair anything, do any extra cleaning or collect rubbish, or receive any complaints from other campers and neighbours about you, we will retain the deposit and have to ask you to leave the campsite and to pay the amount owed.

Question 8

WHAT TIME IS CHECK-IN / CHECK-OUT?

Accepted Answer

Due to guest leaving before your arrival and those guest who have booked your tent when you leave the following times are in place for our cleaning staff to get everything prepared for you and them.  Check- in times are between 3pm - 8pm   Please advise us beforehand if you are arriving after 8pm.   Check-out is by 10am  However you are very welcome to arrive earlier and leave later to enjoy relaxing  and swimming by the lake and the beautiful surroundings.  Likewise with those guests bringing their own tents, you are welcome to arrive and leave when you like on your arrival and checkout dates.

Question 9

DO YOU ALLOW DOGS TO STAY ON SITE?

Accepted Answer

Yes, your dog can come with you but must be kept on a lead at all times. Please clean up after your dog, and don’t throw poop bags in our hedges.  This has a negative impact on the countryside and there are bins available for all all your waste.   Please note that there is a small charge if you are bringing dog of £5 per dog per night with a 2 dog maximum per tent.

Question 10

WHAT ARE THE SHOWERING & TOILET FACILITIES LIKE

Accepted Answer

There are on site toilets and shower facilities.  Their areas are well lit but its recommended you bring your own torches to be able to get to them in the dark, but if you forget yours we will have a limited stock available at the shop.   All facilities are cleaned regularly throughout the day and night.   Please help us keep the bathrooms clean and wipe the facilities prior and post use.   Please ensure you bring with you: Hand Sanitiser, Toilet Roll, Antibacterial Spray and Hand Soap.

Question 11

CAN I BRING CHILDREN?

Accepted Answer

Yes! We are a family-friendly glamp site.   However small children must not wander the site alone as there are various hazards including ponds, ditches, electric fences, vehicles, camp fires & more in the area.   Children and teenagers must be supervised by an adult at ALL TIMES. Please take extreme care and accompany your children always.

Question 12

CAN I HAVE A BBQ?

Accepted Answer

Each glamping unit comes with it's own BBQ for you to use during your stay but you are welcome to bring your own camping stoves etc as well.

Question 13

CAN I FISH DURING MY STAY AT REDRICKS LAKES?

Accepted Answer

Fishing is currently not allowed on the lakes but there is a kilometer stretch of nearby he River Stort that can be fished or nets for catching crayfish, for anyone that has an environmental rod licence (can be purchased for 1 day or 8 days online).

Question 14

CAN I HOLD MY STAG/ HENS WEEKEND AT REDRICKS?

Accepted Answer

We do allow Stag/ Hens by approval only. Please contact us directly to discuss.

Question 15

CAN YOU TAKE GROUP BOOKINGS?

Accepted Answer

Yes. Large groups should contact us in advance to notify us of the number of people in the party, and if necessary, discuss booking a private section in the camping field.

Question 16

CAN I PLAY AMPLIFIED MUSIC ON SITE/ IN MY PLOT?

Accepted Answer

Our campsite is a place for quiet glamping and enjoyment of the countryside however each tent is provided with a Bluetooth speaker.  We ask you to bring and use any other speakers and please be courteous to our other guests and adhere to site rules.    Please note this is a quiet site as of 10pm.   It's not that you need to then go to bed, but many of our guests have young children and we ask that noise is kept to a minimum after 10pm, thank you.

Question 17

CAN WE GO INTO OTHER FIELDS FOR WALKS?

Accepted Answer

There are miles of walks to enjoy. You should not enter fields with animals in them. In particular, stay away from cattle as they can be extremely protective of their calves. Do not enter fields which have crops growing and just generally adhere to the Countryside Code  https://www.gov.uk/government/publications/the-countryside-code/the-countryside-code-advice-for-countryside-visitors

Question 18

WHAT DO I DO WITH MY RUBBISH?

Accepted Answer

All rubbish must be removed from the tent area and placed in the large bins in the waste area when you check out.  We have bins on site and please follow the rules for recycling carefully.   Failure to do so will result in you losing your deposit

Question 19

WHAT ARE YOUR HEALTH & SAFETY GUILDLINES / COVID-19 POLICY

Accepted Answer

Please read our Health & Safety Guidelines located at the bottom of our website thoroughly prior to booking and before your visit (remember to make all your party aware of our H&S requirements) as there is important points you will need to know as a part of your booking.

Question 20

WHAT DO I DO ABOUT INSECTS & BUGS?

Accepted Answer

Insects are part of camping and outdoor life and there is no way to avoid them completely, unfortunately the odd bug will doubtless find its way inside your tent. You can minimise their impact by doing the following:  Wear long-sleeved shirts and long trousers and treat yourself and clothing with insect repellent, especially around the openings at your neck, ankles and wrists. Remember to do this at night.   Always keep the tent / cabin doors shut.  Keep food sealed and dispose of rubbish properly. Use insect repellents.

Question 21

IS THERE ACCESS TO DRINKING WATER?

Accepted Answer

Yes, there are taps in all the camping fields and near the glamping tents.   Be sure to bring a container with you to collect water.

Question 22

WHAT IS THE MAXIMUM LENGTH I CAN STAY?

Accepted Answer

Please contact us to discuss stays longer than two weeks.

Question 23

DO YOU HAVE POT WASHING AND WASHING MACHINES?

Accepted Answer

There are mobile sinks in the fields as well as drinking water, cold water only. No washing machines for clothing available.

Question 24

CAN I BRING THE CAR UP TO THE GLAMPSITE?

Accepted Answer

Free car parking is available on site only a short walk from your accommodation. 
You can drive your vehicle along the path to the nearest position for your tent, no driving on the field is allowed to ensure the safety of the guests, children and dogs that will be playing and enjoying the fields.  Once unloaded all vehicles must be parked in the car parking area.

Question 25

CAN I HAVE FIREWORKS OR SKY LANTERNS?

Accepted Answer

No, for health and safety reasons and the protection of the area, we do not allow these.

Question 26

CAN I SMOKE IN THE TENTS?

Accepted Answer

No, this is not permitted. Anyone caught smoking within the tents wil be asked to leave the site with immediate effect and will forfeit their security deposit.  You can however smoke at your picnic bench and each once is provided with an ashtray.

Question 27

WHERE ARE THE BELL TENTS LOCATED?

Accepted Answer

All of the bell tents are in the open field which is framed with oak trees, woodland areas and Redricks Lake.   If several of you are booking Bell Tents please let us know so we can place you in tents next to one another. We will do our best to accommodate requests for specific locations although cannot guarantee requests will be fulfilled due to already existing bookings but we'll try our best.

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